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AI Customer Service Assistant That Matches Your Needs
Flexible AI for customer care, built for any business, any industry, and every customer.
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Who Will Gain the Most from Our Customer Care AI?
Support agents:
• Take on L1 support, leaving only complex issues
• Act as a co-pilot, reducing workload by 85%
• Act as a co-pilot, reducing workload by 85%
Operation teams:
• Automate up to 80% of repetitive queries
• Decrease response times to 45 seconds
• Decrease response times to 45 seconds
Support management:
• Optimize business expenses, saving up to 60% on support
• Scale easily, connecting Evly for multilingual & omnichannel assistance
• Scale easily, connecting Evly for multilingual & omnichannel assistance
What Our AI Customer Service Assistant Can Do for You
We designed Evly to streamline any support process and adapt to changing business needs.
As a versatile AI customer service agent, Evly can:
As a versatile AI customer service agent, Evly can:
- Classify, tag, & route tickets for maximum assistance accuracy.
- Respond to customers using brand-specific tone of voice & conversation style
- Handle returns, cancellations, & refunds from start to finish.
- Cover all communication channels simultaneously
- Localize responses according to the specific market & region
- Manage knowledge base and customer profile contents
- Sync and update customer information according to recent changes.
- Track, collect, & analyze support trends, agent performance, and user feedback
Customer Service AI Software Trusted By Businesses, Backed by Expertise
“Evly has helped us handle a large volume of repetitive customer inquiries without increasing our internal team. It helps us stay responsive during busy periods and reduces the pressure on our human agents. Response times are faster, and our team is no longer overwhelmed by simple, high-frequency requests. We’ve also noticed a 30% increase in customer satisfaction, even during sales and holidays when volume usually spikes.”
Customer Service associate
“Evly has made it easier for us to keep customers updated without overloading our team. Most tracking requests are handled automatically, and it can pull the right info just from a shipment number. It also sends out the usual documents like invoices or delivery confirmations, which saves us a lot of back and forth.”
Industrial Data Analytics Manager
“Before Evly, we had to choose between hiring more staff for night shifts or accepting slower response times after hours. Now, 95% of our common questions are handled automatically, even at 3 AM. This has improved our customer satisfaction scores, reduced SLA breaches, and lowered the pressure on our day team. It’s like having a support agent who never sleeps and never burns out.”
Head of Customer Experience
“Evly has helped us handle a large volume of repetitive customer inquiries without increasing our internal team. It helps us stay responsive during busy periods and reduces the pressure on our human agents. Response times are faster, and our team is no longer overwhelmed by simple, high-frequency requests. We’ve also noticed a 30% increase in customer satisfaction, even during sales and holidays when volume usually spikes.”
Customer Service associate
“Evly has made it easier for us to keep customers updated without overloading our team. Most tracking requests are handled automatically, and it can pull the right info just from a shipment number. It also sends out the usual documents like invoices or delivery confirmations, which saves us a lot of back and forth.”
Industrial Data Analytics Manager
“Before Evly, we had to choose between hiring more staff for night shifts or accepting slower response times after hours. Now, 95% of our common questions are handled automatically, even at 3 AM. This has improved our customer satisfaction scores, reduced SLA breaches, and lowered the pressure on our day team. It’s like having a support agent who never sleeps and never burns out.”
Head of Customer Experience
Here’s How Our AI Customer Service Agent Works
Our AI customer support software seamlessly integrates into your business to
handle customer support efficiently, in three simple steps:
02
Connection to the CRM
01
Training
03
Integration Across All
Customer Touchpoints
Customer Touchpoints
01
We start by teaching Evly with the help of your existing knowledge base materials, using documents from platforms like Notion, Google Drive, Google Sheets, Atlassian Confluence, Airtable, or any other one you may use. This ensures Evly understands your products, services, and processes inside out and provides customer responses with 95% accuracy.
02
Next, we incorporate the AI into your help desk software, such as Zendesk, Freshdesk, Intercom, HubSpot, or Salesforce. This allows Evly to interact with incoming tickets, messages, and queries directly, streamlining your support workflows.
03
Finally, our experts integrate Evly into the systems that manage all customer interactions (e.g., Stripe, Shopify, Webflow, and others) to deliver a consistent, seamless support experience across all customer communication channels.
Enterprise-Grade Security, Built For Trust
Stable &
Scalable
Scalable
As a conversational AI for customer service, Evly is built on a proven API platform with SOC 2 Type 2 certification, trusted by businesses across industries. Designed for high availability and seamless performance at scale, Evly delivers consistent, reliable support, whether you're serving hundreds or thousands of customers.
Certified to Meet Global Standards
Our AI customer service assistant is built to meet the highest industry standards. As a PCI DSS Level 1 certified third-party service provider and fully GDPR-compliant, Evly follows strict security protocols to ensure sensitive data is always handled with care.
Governed for Privacy. Secured by Design
At Evly, your data privacy comes first. We never store personally identifiable information (PII) beyond what's needed for active conversations. Even when processing ticket history, all sensitive data is removed to ensure maximum security and end-to-end encryption.
